Customer Service Essay

  • Critical Evaluation of Customer Satisfaction of Transportation Services in Hong Kong

    Assignment Title: Critical Evaluation of Customer Satisfaction of Transportation Services in Hong Kong Learning Outcomes Assessed Learning Outcomes Assessed Feedback relating learning outcomes and assessment criteria given to students: Areas for Commendation Areas for Improvement General Comment Assessors Signature Overall Mark : Subject to ratification by the assessment board Moderators Signature Students Signature: You must sign this declaring that it is all your own work and all sources

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  • Essay on Manners in Customer Service

    Manners in Customer Service Many people say that manners are on a decline. It is perceived that people are generally rude. I'm here to report that this is not true. In my two and a half years of experience in retail, I have met and dealt with hundreds of people. I have found that as long as you are courteous, trustful, and empathetic, people can't help but reciprocate these feelings towards you In my two and a half years at Kmart, I have learned many things about manners. I have worked

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  • Progress Report on My Execution of Duties in the Customer Service Department from 1 June -31 August, 2011

    PROGRESS REPORT ON MY EXECUTION OF DUTIES IN THE CUSTOMER SERVICE DEPARTMENT FROM 1 JUNE -31 AUGUST, 2011 SUBMITTED BY Sekelagha mkangama SEPTEMBER, 2011 1.0 INTRODUCTION This report gives an account of the progress that I have made in execution of duties in my assignment in the Customer Service Department during the first three months that I have covered in my position as a management trainee, effective 1st June, 2011. The report starts by giving a brief background of the branch program

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  • Essay about Evaluate and Report Customer Service

    EVALUATE AND REPORT CUSTOMER SERVICE Successful business depends on Customer Service. It is essential to understand that every employee is involved in customer service. Everyone in every organization is a customer of some kind. It has been proven that customers would rather switch to another company than tolerate poor service. Research indicates, even if there is no conflict, over 60% of all customers quit dealing with a business because of indifference on the part of some employee. The ability

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  • The Negative Effects of Offshoring Customer Service Essay

    The Negative Effects 1 The Negative Effects of Offshoring Customer Service Com 120 December 1, 2009 Karen Halusek The Negative Effects 2 The Negative Effects of Offshoring Customer Service She is very excited. She just came home with her brand new computer. She and her husband had been saving every extra dollar for quite some time and they were finally able to purchase the computer they had been wanting. They succeeded in getting it set

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  • Customer Satisfaction Level of Service Quality at Ar-Rahnu Essay

    978-967-5705-05-2. WEBSITE: www.internationalconference.com.my CUSTOMER SATISFACTION LEVELS OF SERVICE QUALITY AT AR-RAHNU, KELANTAN Azizah Othman, Norashidah Hashim and Syahrina Abdullah College of Business , Universiti Utara Malaysia , Sintok, 06010 Kedah, Malaysia [email protected], [email protected],[email protected] ABSTRACT This research was conducted to verify levels of customer satisfaction and service quality for the pawn-broking company Ar-Rahnu in Kelantan, Malaysia

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  • Essay on Customer Service

    Customer Service Many business organisations have different definitions of customer service. For example, according to the Chartered Institute of Marketing, “Customer Service is what your business delivers to achieve customer satisfaction”. Another example is, according to the ACA Group, “Customer service is the ability of an organisation to constantly and consistently give the customer what they want and need”. All business organisations need to make certain that their customers are satisfied

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  • FedEx Service Magnagement and Customer Service Issue Essays

    FedEx Service Management Issue: Federal Express, which is commonly known as FedEx, is regarded as America’s largest provider for overnight mail delivery. The company has a huge workforce of nearly 300,000 purple-blooded employees. In addition to having over 600 aircraft, FedEx has complicated models of Boeing and Airbus that transport over 3 million packages on a daily basis. The firm achieves its deliveries through the unique hub and spoke system, which are mainly used to transport packages

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  • Ncfe Level 2 Customer Services

    Europe and Japan, these 3 head quarters hold the 3 Ping Factories based where golf clubs are made for all over the world. Customer service and Custom Fitting is a major part of the business. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a

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  • Customer Service Essay

    Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify those expectations and meet them to the customer's satisfaction

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  • Btec Lever 3 in Customer Service

    promoting products and/or services impact on customer service delivery Selling to consumers or other businesses, developing an effective sales strategy is the first step to persuading customers to part with their money. In particular, we need to identify which customers to focus the efforts on, the sales methods that will be use to reach them and how we will price the product or service. It is essential to plan carefully how to approach and make the pitch to customers. Careful preparation can help

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  • Thorpe Park's Customer Service Essay

    Thorpe Park's Customer Service Effectual customer service is or should be a fundamental aspect of any organisation that has an objective of success. It is through this process that an organisation can fully understand its customers and ensuring that it is responding correctly to customer needs and demands which are vital if the organisation is to gain competitive advantage. In 1991, freematle quotes: “Customer service is the final test. You can get everything else right in terms of

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  • Customer Service and Holiday Retreat

    analyse the data and material presented to make recommendations for changing the customer service processes and culture. Specifically, you are required to: • identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline

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  • emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill/practitioner response

    patient satisfaction: Customer service training improves patient satisfaction and ratings of physician and nurse skill / Practitioner response falseMayer, Thom A; Cates, Robert J; Mastorovich, Mary Jane Press the Escape key to close ; Royalty, Deborah L; et al.Journal of Healthcare Management43.5 (Sep/Oct 1998): 427-40; discussion 441-2. Abstract (summary) The full text may take 40-60 seconds to translate; larger documents may take longer. Cancel Customer service initiatives in healthcare

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  • Innovative Widgets Customer Service Plan

    Innovative Widgets customer service plan Vision • This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement • This defines what a company will do to achieve its vision. It may include the company’s

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  • CUSTOMER SERVICE PLAN SAMPLE

     [Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section, provide an overview of the purpose of the document, that

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  • automated customer service Essay

    Automated Customer Service: Advantages Outweigh Disadvantages The marketplace in the world today is more competitive than ever before. Businesses are trying to increase profits and lower operating costs. Stockholders are insisting that companies make money, thus increasing their stock portfolios. Consumers are busier than at any point in the history of man. They work longer hours and try to squeeze more extracurricular activities into their evenings. Into this arena has come the automated customer service

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  • Essay on Citi Bank N.a and Pay Link Service to Customer

    those concepts in reality. To gather a more hands-on experience, we conducted process analysis on the process followed by Citibank, N.A. to provide pay link service to its customers. 1.2 Goal of the Project: The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients. 1.3 Scope of the Study: Here for the ease of understanding we have taken only Gulshan Branch, though the same process is followed by Dhanmondi

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  • Customer Relationship Management Essay

    private sector bank, one of the largest banks in the country with presence in 17 other countries.The research objective involves describing how the selected bank is deploying the CRM Best Practices toward building relationships with their retail customers. The case study method is the recommended research method in such situations when we deliberately want to cover the contextual conditions because they may be highly pertinent to the phenomenon of study. The study identifies 29 CRM Best Practices

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  • Customer Care Essay for Alpha Computer Services

    Customer Care In todays competitive environment, the issue of customer relations has become ever more important. With such wide choices available to the customer, the slightest dissatisfaction can easily result in customer taking their business else where. There are many methods available for an organisation to establish and maintain positive relationships with customer to help them retain their business. Communication is one of the most important methods as it covers many aspects of customer

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  • Essay on Can Systems Thinking Revolutionise Your Customer Service?

    the customer's perspective is, of course, the best way to improve customer service. And this way of working is the central tenet of systems thinking which examines how customers draw value from the process of interacting with an organisation and conversely, how the design of an organisation and its processes can drive poor service and poor performance. The Institute of Customer Service estimates that poor levels of customer service costs the British economy £50 billion a year, which equates to an

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  • Chapter 8 Products, Services, and Brands: Building Customer Value

    Chapter 8 PRODUCTS, SERVICES, AND BRANDS: BUILDING CUSTOMER VALUE MARKETING STARTER: CHAPTER 8 Nike: Building Deep-Down Brand-Customer Relationships Synopsis Marketing is all about creating brands that connect with customers, and few marketers have done that as well as Nike. During the past several decades, Nike has built the Nike swoosh into one of the world’s best-known brand symbols. During the 1980s, Nike revolutionized sports marketing. It powered its way through the early 1990s, aggressively

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  • Customer Service

    Customer Service – Sales Assignment January 27/2012 Automatic Data Processing 1. TARGET MARKET – NEEDS OF MY POTENTIAL CUSTOMER My target market are mid size companies with annual incomes from 5 to 25 million dollars a year; the number of employees goes from 50 to 300 and the location will be Brampton, Mississauga, Oakville, Burlington area. My resources are based on information collected in Profile Canada website, Canada Business Directory, and the actual source ADP provided me

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  • Quality of Customer Service in Commercial and Accomodation Serctors.

    Flashy Flashers Inc. Introduction: A medium size firm; Flashy Flashers Inc., manufacture an assortment of automotive electrical components and supplies. It produces various auto parts stores who employs approximately 900 employees and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc, producing only cable assemblies in his garage that is how he initiated his company. With ambition, commitment and reliability in the quality of the product

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  • Improving Customer Service

    Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of Course: On-Line Date of Course Meeting: December 11, 2006 Date of Submission: December 11, 2006 Title of Assignment: Improving Customer Service Certification of Authorship: I certify that I am the author of this paper and that any

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  • Starbucks: Delivering Customer Service Essay

    of the Problem How can Starbucks increase customer satisfaction while growing at the same time? Recommended Course of Action After evaluating each alternative (Exhibit 2), we recommend that Starbucks invest $40 million per year to increase labor hours per store in order to solve the problem with the quality of service. Starbucks should also set up an internal strategic marketing team. This will allow Starbucks to have a proactive feedback of customer satisfaction and hence faster improvement.

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  • Customer Service Skills Essay

    CUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship, conversation, or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people, as following, for this

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  • Innovative Widgets- Customer Service Plan

    in Australia. Established in 1952, widgets are used as components for a wide variety of machinery, including domestic and industrial machinery. All our widgets are functional, well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder forming the board of directors. We operate from one main factory which include several

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  • Essay on Excellence in Customer Service

    Excellence in customer service Describe how consistent and reliable costumer service contributes to customer satisfaction. 1. Introduction Every organisation have to consistently provide high level of customer service in order to meet customer needs and expectations. High level of customer satisfaction is very important to a business because satisfied customers are more likely to be loyal and make repeat orders and use wide range of services offered by business. 2. Explain

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  • Customer Participation in Service Delivery Essay

    Customer Participation in Service Delivery INTRODUCTION Service delivery is an interactive and dynamic process which involves participation between the service organization, the service provider and the customer. According to Lovelock and Young (1979), customer participation can raise organizational productivity and efficiency and improve service performance. The principle behind this notion is that customers can fulfill some of the employees current functions

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  • Essay on Usaa, Linking It and Customer Service

    USAA, Linking IT and Customer Service Josh Rothrock Regis University Information Technology Concepts – MSCC 610 April 27, 2014 Abstract United Services Automobile Association (USAA) is a company that is not publicly traded in the insurance and financial industry. The focus of USAA is to provide superior customer service to its members. USAA provides its products only to the military community. To better serve this specific niche market USAA has a corporate culture that allows for its employees

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  • Essay about Customer Service

    States' role in the Vietnam War. In his speech appearance at the New York City Riverside Church, he spoke strongly against the US role in the war. He believed that the war took the money and resources that could have been spent on social welfare services like the war on poverty. The United States Congress was spending more and more on the military and less and less on anti poverty programs at the same time. He summed up this aspect by saying “A nation that continues year and year to spend more money

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  • Innovative Widget Customer Service Plan Essay

    the commitment to capacity development in water use and management. Table 1: Cap-Net Objectives and Outcomes DEVELOPMENT OBJECTIVE Sustainable management and development of water resources and improved access to basic water supply and sanitation services are benefiting the poor and contributing to improvement of livelihoods, environmental sustainability and reduced vulnerability to climate change IMMEDIATE OBJECTIVES To build capacity of institutions and individuals to manage, develop and use

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  • Literature Review on Customer Service Management on Emirates

    BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is, the feeling that a product or

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  • Assignment 3: Critique e-business operations from each of the following four perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services

    four perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services On-line shopping has continued to spike as more and more people turn to the convenience of the internet. Although it is convenient to shop from the privacy of your home, the perspective of on-line payment does present some challenges. Both the customer and the vendor are concerned about security measures. Customers are worried that their credit card information

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  • Customer Service in Banks Essay

    CUSTOMER SERVICE IN BANKS – AN OVERVIEW By Ajaya Kumar Mohanty, M.A (Economics), MBA, CAIIB SECRETARY, EAST COAST HONORARY ORGANISATION (ECHO), BHUBANESWAR, ORISSA INTRODUCTION A good banking sector with good banking habit can accelerate the pace of development of a country. Banking is the key industry in the service sector and it will not be travesty of truth to call it as the financial nerve centre of economy. The unique characteristics of service industry such as Intangibility, Inseparability

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  • Customer Service Cases Essay

    recognize and change their behaviors based on this brief sage? What else could Mario do? It is likely that by doing this the employees will recognize and change the behaviors. Another way to reassure they do is by giving incentives to the best customer service performer during a period of time such as a gift card or VIP parking space. 3. What do you think of Marilyn’s listening, based on this brief description? Do you know people who communicate like she did? How do you react? I think from the brief

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  • Essay on Customer Service Level 2

    organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list.  2. Complete the table below by describing the differences in customer service between commercial, public and third sector organisations. You should outline customer service roles in each organisation

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  • Marketing and Customer

    is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence, marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today, marketing must be understood not in the old sense of making

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  • Customer Services at Datatronics Essay

    Recommendation 1. Budget allocation 4 2. Taking authority of customer services 5 3. Maintaining website 5 4. Feedback by customer 5 5. SWOT analysis 5 6. Team work 5 Conclusion 6 References 7 Introduction: Datatronics is a leading organization which serves their customers with Enterprise resource planning integrated solutions. Matt, leading a small team of developers at E-Z RP for fully integrated CRM/ERP/service management suit for small and medium sized enterprises

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  • Essay Measuring Customer Satisfaction

    Introduction Customer satisfaction is vital to any business, big or small. It is one of the distinct gauges of customer loyalty. No company exists without customers and it is very important to keep customers satisfied to have a chance to gain their loyalty. There are several ways a business can keep their customers loyal to their company and measuring and analyzing customer satisfaction can help them accomplish that but also gain knowledge on how to acquire more loyal customers. Customer loyalty is

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  • Customer Relationship Management Essay

    Cloud Cloud computing is one of the hottest technology and business topics today, and the market for cloud services is expected to skyrocket in the next few years. At its most basic, cloud computing can enable banks to reuse IT resources more efficiently—whether they are purchased up-front or rented without any long-term commitment. According to research firm Gartner, this market for cloud services will increase from $36 billion today to $160 billion by 2015. Gartner also says 20 percent of companies

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  • Customer Perception Survey Essay

    development - Customer Perception Survey sample report Customer Perception Survey & Report ABC Steel Ltd January 2000 The gap analysis charts referred to in the report can be downloaded from the website and you may find it helpful to refer to both documents together. [email protected] tel/fax 01623 883199 or brent warren mobile 07850 410033 see us on the web at www.executive-deveopment.co.uk © executive development ltd 2002 1 executive development - Customer Perception

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  • Essay Customer Service Ars

    Final Paper MADS 6662 Automated Telephone Support: A Downfall in Customer Satisfaction Fairleigh Dickinson University Presented to Leo P. McGuire, MBA Presented by (Paper Group 1) Chase Diprossimo Dunaway Nancy Mayer Carolina McCann Amy Yan Javier Torres September 1st 2012 TABLE OF CONTENTS |INTRODUCTION……………………………………………………………………………………………………………

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  • Investigation of Online Service Quality of Hsbc, with Regard to Customer Satisfaction Case Study Based on Hsbc Bank (Uk)

    Investigation of online service quality of HSBC, with regard to customer satisfaction Case study based on HSBC Bank (UK) BY Nishar chozhivalappil 1092227422616 Dissertation submitted in fulfillment of the requirements for the degree in master of business administration at University of wales Student Name : Date : ------------------------------------------------- ABSTRACT The theoretical methodology adopted in this research study has been developed according to an existing methodology

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  • An Example of Email for Customer Service Essay

    electronic business card and you can link to our website to download it to your computer system at your convenience.” a. “Thank you for your recent order from us.” b. “We are pleased that you have chosen to do business with WePrint, where customer service comes first.” c. “Your electronic business card is ready for you to install!” d. “The following information is being sent to you via this e-mail because of your recent online order from WePrint.” 2. Select the option that explains how to

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  • Essay on Customer Service and Query

    start file from the SAM Web site.) 2. Create a query for the Customer table that includes the Customer Number, Customer Name, Amount Paid, and Sales Rep Number fields in the design grid for all customers where the sales rep number is 49. Save the query as Lab 2-1 Query 1. (See figure below) 3. Create a query for the Customer table that includes the Customer Number, Customer Name, and Amount Paid fields for all Customers located in VA (Virginia) with a paid amount greater than $1,000.00

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  • Customer Service Essay

    Manage Quality Customer Service Assessment 3 1. Define customer behaviour researchWhether you are a manufacturer or a retailer, a mid-sized company, or someone with a small business that caters for various customers and clients in a niche market, consumer research is vital for your business to succeed. consumer research they are trying to identify reasons for purchasing a product, usually customers hesitates to reveal their reasons or motivational factor which made them to purchase a product

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  • Customer Satisfaction Analysis on Supershuttle Taxi Service, New York

    Case Study: Supershuttle New York (Blue Van) By Putri Ayu Diah Chandra Puspita PMM Case Study 27th August 2011 Word count: 1,990 (excluding bibliography) Table of Contents 1. Table of Contents 1. 2. 3. Introduction – importance of customer loyalty to a company.......................... 3 Analysis for operations management of Supershuttle ....................................... 4 Data and information needed to support management decision for Supershuttle operations management ..........

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  • Customer Relationship Management Essay

    DISSERTATION TITLE: EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT “I declare that the above work is my own and that the material contained herein has not been substantially used in any other submission for an academic award”. WORD COUNT: 7621 words. TITLE: EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT AVON TRINIDAD AND TOBAGO ACKNOWLEDGEMENT I completed my thesis

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